FAQ – Ofte stillede spørgsmål

Last updated: July 3, 2026

1. Where do you deliver?

We currently deliver to Denmark.

2. How long does delivery take?

The estimated delivery time is 9 to 14 business days, consisting of:

●      Processing time: 1 to 2 business days

●      Delivery time: 8 to 12 business days

 

3. What is your order deadline?

The deadline for placing an order is 5:00 PM Danish time. For orders from other European countries, the deadline depends on the time zone of the destination country's capital.

4. What days do you process and ship orders?

Orders are processed Monday through Friday.

Orders are shipped Monday through Friday.

5. Do you accept returns?

Yes, we accept returns of both defective and non-defective products.

6. How long do I have to return an item?

You have 30 days from the delivery date to request a return.

7. Do you offer exchanges?

Yes, we offer exchanges. Please contact us in advance.

8. What condition should returned products be in?

Returned products must be new and unused, in original packaging.

9. How do I return an item?

Returns are handled by mail, after prior approval. Please contact us in advance at support@nyliana.shop for return instructions.

10. Is the return label free?

Yes. After confirming your return, we will send you a free downloadable return label.

11. Do you charge a return fee?

Return fee: none

12. When will I receive my refund?

Approved refunds are processed within 7 business days of receipt and inspection of the return.

13. What should I do if my item arrives damaged or defective?

Please contact us at support@nyliana.shop with your order number and attached pictures or videos of the problem.

14. Can I cancel my order?

Cancellation is possible as long as the order has not been shipped. After shipping, our return and refund policy applies.

15. What payment methods do you accept?

We accept credit/debit cards, Apple Pay and Google Pay, processed by our payment provider Stripe.

16. Is my payment secure?

Yes, all payments are processed via secure, encrypted connections (SSL/TLS) and our payment provider Stripe.

17. How can I contact customer service?

Email: support@nyliana.shop

Telephone: +45 81 90 31 28

Opening hours: Monday to Friday, 9:00 AM to 5:00 PM